Privacy Policy

Effective Date: October 3, 2026

At 911 Tech Repair Company, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit laptopmailinrepair.com or use our repair and related services.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

• Your name

• Phone number

• Email address

• Billing or service address

• Device information, such as device type, model, serial number, or service details

• Information you provide when requesting a repair, quote, appointment, or other service

• Communications you send to us

• Any other information you choose to provide

We may also automatically collect certain information when you visit our website, such as:

• IP address

• Browser and device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website

• General website usage information

2. How We Use Your Information

We may use the information we collect to:

• Provide, schedule, and manage repair services

• Respond to questions and service requests

• Provide estimates and repair updates

• Contact you regarding your repair or appointment

• Process payments and transactions

• Improve our website and services

• Maintain business and service records

• Detect and prevent fraud, abuse, or security issues

• Comply with applicable laws and legal obligations

• Send promotional or marketing communications when permitted by law

3. Device and Repair Information

When you provide a device to 911 Tech Repair Company for repair, we may need to access information stored on the device to the extent reasonably necessary to diagnose, test, repair, or verify the functionality of the device.

We do not intentionally access, copy, use, or disclose personal files or information beyond what is reasonably necessary to perform the requested service, except when required for security, troubleshooting, legal compliance, or other legitimate business purposes.

Customers are strongly encouraged to back up important data before submitting a device for repair.

911 Tech Repair Company is not responsible for data loss that may occur during diagnosis, repair, maintenance, or other service.

4. Payment Information

Payments made through our website or through third-party payment providers may be processed directly by those providers.

We may receive transaction-related information, such as the amount paid, date of payment, and payment status. We generally do not store complete credit or debit card numbers on our own systems.

5. Cookies and Tracking Technologies

Our website may use cookies, analytics tools, pixels, or similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand how visitors use our website

• Improve website performance

• Measure advertising or marketing effectiveness

You may be able to control or disable cookies through your browser settings.

6. Third-Party Services

We may use third-party companies and services to help operate our business and website, including providers for:

• Website hosting

• Analytics

• Payment processing

• Appointment scheduling

• Customer communications

• Advertising and marketing

• Maps or location services

• Spam and security protection

These third parties may process information according to their own privacy policies and terms.

We do not sell your personal information to third parties for their own independent marketing purposes unless otherwise disclosed to you or permitted by applicable law.

7. How We Share Information

We may disclose personal information when reasonably necessary to:

• Provide requested services

• Work with service providers who assist our business

• Process payments

• Communicate with you

• Protect our business, customers, website, or property

• Prevent fraud or illegal activity

• Comply with legal requirements

• Protect the rights, safety, or security of 911 Tech Repair Company, our customers, or others

• Complete a business transaction such as a merger, acquisition, financing, or sale of assets

8. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and fulfill other legitimate business purposes.

10. Children’s Privacy

Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

11. Your Privacy Rights

Depending on where you live, you may have certain rights concerning your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Request information about how your personal information is collected or used

• Opt out of certain marketing communications

• Exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

12. Marketing Communications

If you receive marketing emails or text messages from us, you may opt out by following the unsubscribe instructions included in the communication or by contacting us directly.

Opting out of marketing communications does not prevent us from sending service-related or transactional communications necessary to provide requested services.

13. Do Not Track

Some web browsers offer a “Do Not Track” setting. Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals unless otherwise required by applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites or services. 911 Tech Repair Company is not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable laws.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

911 Tech Repair Company
Website: 911TechRepair.com
Email: mailinrepair@911techrepair.com
Phone: 815-893-0250
Address: 2510 IL-176 C, Crystal Lake, IL 60014

This Privacy Policy is a general template and is not legal advice. We recommend having the final policy reviewed by a qualified attorney based on your business operations and applicable privacy laws.