We fix all major brands of laptopsLaptop Mail-in Repair Services For All Major Brands

As a busy professional, you rely on technology to get work done. When your laptop breaks down, you need expert repair service fast. Don’t waste time at a retail store or settle for subpar fixes. 911 Tech Repair Company offers reliable mail-in laptop repair for all major brands. Their certified technicians have years of laptop repair experience with Acer, Alienware, Apple/Mac, Asus, Dell, Dynabook, HP, Lenovo, Microsoft, MSI, Razer, ROG, Samsung models and more. Read on to learn how 911 Tech Repair can diagnose issues, provide affordable repair solutions, and get your laptop working like new again. With speedy turnaround times and quality service, you can trust them to repair your laptop and restore productivity.

Diagnostic Services

Upon receiving your laptop, our certified technicians will perform a comprehensive diagnostic test to determine the issues affecting your device. We utilize advanced diagnostic equipment and software to test all major components including the motherboard, memory modules, hard drive, optical drive, display, input devices, and connectivity ports. Any defective parts will be identified and included in the repair quote provided to you for approval prior to commencing repairs.

Component Level Repair and Replacement

Our technicians are highly trained to troubleshoot and repair laptops at the component level. We offer repair and replacement services for motherboards, memory modules, hard drives, optical drives, displays, charging ports, keyboards, trackpads, and other internal components. Whenever possible, we will repair existing components to avoid incurring unnecessary replacement costs for our customers. If replacement parts are needed, we only use high-quality components that meet or exceed OEM specifications.

Software and Firmware Updates

As part of our repair process, we will install the latest system updates, software patches, and firmware upgrades recommended by the laptop manufacturer. This helps to address known issues, optimize performance, and enhance security and stability. We can also perform more advanced software repairs to resolve issues like system file corruption, bootable media errors, and software compatibility problems.

Testing and Quality Assurance

All laptops receive a final quality assurance check after repair or service has been completed. This includes both software and hardware testing to confirm normal operating parameters have been achieved and to ensure there are no remaining issues before your laptop is shipped back. Our technicians will even install a fresh, unactivated copy of the operating system at your request.

Additional Services

911 Tech Repair Company also offers additional services for laptops like data backup and recovery, laptop cleaning and tune-ups, and laptop trade-ins to help upgrade older models. For a complete list of our laptop repair and service options, please contact our helpful support staff. We strive to provide the best repair and customer service experience for laptop owners nationwide.

Laptop Brands We Service: Acer, Alienware, Apple, Asus, Dell, HP, Lenovo, MSI, Razer, Samsung, and more.


Acer is a Taiwanese multinational hardware and electronics corporation that produces a wide range of products, including desktop PCs, laptops, tablets, servers, storage devices, displays, smartphones and peripherals. At 911 Tech Repair, our certified technicians have extensive experience repairing all models of Acer laptops.


Alienware is an American subsidiary of Dell that specializes in gaming computers and peripherals. Alienware laptops are highly powerful but can be prone to issues with their dedicated graphics cards, storage drives and cooling fans. Our laptop repair experts are well-versed in diagnosing and fixing common hardware and software problems on all Alienware models.


Apple Inc. designs and sells Macintosh laptops, desktop computers, the iPod, the iPhone and the iPad. As an Apple Authorized Service Provider, 911 Tech Repair has the skills, certification, spare parts and tools to repair your MacBook, MacBook Pro or MacBook Air and get it back to working order. Our turnaround time for most Apple repairs is 3 to 5 business days.


Asus is a Taiwanese multinational computer and phone hardware and electronics company headquartered in Beitou District, Taipei, Taiwan. At 911 Tech Repair, we service a wide selection of Asus laptop models including popular series like ZenBook, VivoBook, ROG, TUF Gaming and more. Our technicians are experts in repairs like keyboard replacements, screen installations, motherboard diagnostics, software troubleshooting and other common fixes for Asus laptops.


Dell laptops are designed with durability and longevity in mind, but even the most well-crafted tech can eventually need repairs or tune-ups. Our certified Dell technicians have the knowledge and experience to diagnose and fix any issues with your XPS, Inspiron, or other Dell laptop model. We offer affordable diagnostic and repair services to get your device back up and running as quickly as possible. Our goal is to provide the highest quality service and support for Dell owners


HP is the leading global brand in laptop computers. We are committed to providing prompt and affordable computer repair services to keep your HP laptop in perfect working condition. Our certified technicians are highly trained to diagnose and repair issues with all HP laptop models efficiently. We use only genuine HP parts to ensure optimal performance and longevity of your laptop.


Lenovo is a trusted global leader in innovative consumer, commercial, and enterprise technology. Our technical support team provides fast, affordable laptop repair services for Lenovo laptops to keep your business running efficiently. We offer diagnostic services, software upgrades, hardware replacements, and general tune-ups to optimize performance and prevent issues from interrupting your productivity.

Other brands

In addition to the brands discussed above, 911 Tech Repair also offers mail-in repair services for MSI, Razer, Samsung and other major laptop manufacturers. Our team of certified technicians have the experience and skills to repair laptops from any brand.

Common Laptop Issues We Repair: Broken Screens, Battery/Charging Problems, Overheating, Software Issues

Broken Screens

If your laptop screen is cracked, broken or damaged, we can replace the LCD panel or entire display assembly. Accidents happen, but a broken screen does not mean you need an entirely new laptop. Our technicians are experts at replacing laptop screens of all major brands like HP, Dell, Lenovo, Acer, Apple and more. We use high quality, tested replacement screens to get your laptop looking as good as new.

Battery and Charging Problems

If your laptop battery is not charging or not holding a charge, we can test and replace the battery. We carry replacement batteries for all major laptop brands. A faulty charger or DC jack can also prevent a laptop from charging properly, which our technicians can diagnose and repair or replace. Having a functioning battery and charger is critical for the portability of a laptop.


Laptops rely on proper airflow and cooling to operate efficiently. Built-up dust, a malfunctioning fan or heat sink can cause a laptop to overheat, slowing performance and potentially damaging internal components. Our technicians will open the laptop, clean all fans and air vents, re-apply thermal paste if needed, and test to ensure proper cooling before the laptop leaves our facility. Overheating prevention is key to maximizing the lifespan of your laptop.

Software Issues

From system crashes and error messages to viruses and other malware, software issues can slow down or disable a laptop. Our technicians are trained to resolve both Windows and Mac software problems. We will perform diagnostics to determine the underlying problem, then take steps to fix corrupted files, remove viruses, update device drivers or reinstall the operating system if needed. Software troubleshooting and repair is often a key part of comprehensive laptop repair services.

With experience repairing all major laptop brands, 911 Tech Repair is equipped to resolve any common laptop issue, from hardware to software and everything in between. We aim to get your laptop back to working order as efficiently as possible while providing high quality, warranty-backed repairs you can trust.

Our Repair Process: How Mail-in Repair Works

When you ship your laptop to us for repair, our certified technicians thoroughly examine it to determine the issues. We then provide an estimate for parts and labor to repair or replace components and restore your laptop to fully functional condition.


Upon receiving your laptop, our technicians will perform a comprehensive diagnostic to identify any failed or failing components. We will determine if issues can be resolved by repairing or replacing specific parts, or if more extensive work is needed. You will receive a detailed diagnostic report outlining our findings and recommended repairs.

Repair or Replace

Based on the diagnostic results, our technicians will repair or replace damaged or non-functioning components to restore your laptop’s performance and functionality. Where possible, we will repair existing parts to minimize costs. However, in some cases full replacement of components is necessary to properly resolve issues. We only use high-quality, tested replacement parts to ensure optimal performance.


Once repairs are completed, we thoroughly test your laptop to ensure all hardware and software components are working properly before shipping it back to you. We check that all issues identified in the initial diagnostic have been fully resolved and that new or repaired parts are functioning as intended. We also test for any additional problems to proactively address them.

Shipping and Returns

We carefully pack your laptop to avoid any damage during return shipping. In most cases, we are able to return your repaired laptop within 3 to 5 business days after you approve the repair estimate.  Your laptop will be returned with a 90-day limited warranty on all parts and labor.

Our streamlined mail-in repair process minimizes downtime so you can get back to maximizing your productivity. We strive to provide the highest quality repair services at competitive prices for all major laptop brands and models. Please contact us for a repair estimate and to get started with our professional mail-in repair services.

Why Choose Our Mail-in Repair Services Over Local Repair Shops

Our mail-in laptop repair services provide several advantages over local repair shops. First, we have a dedicated team of certified technicians who specialize in repairing laptops and have many years of experience across all major brands. Local shops may have more generalists who cannot provide the same level of expertise.

Certified Technicians and Rigorous Testing

Before any repair is made, your laptop will undergo a multi-point diagnostic test to identify any issues. Our technicians will then perform all necessary repairs and replacements to restore full functionality. Each laptop is then subjected to a strenuous battery of tests to ensure all components are working properly before being shipped back to you. This rigorous testing protocol allows us to stand behind a 90-day warranty on all repairs.

Cost-Effective and Efficient

By consolidating repairs at our centralized facility, we are able to keep costs lower than local shops and pass those savings onto our customers. The mail-in process is also very efficient since you do not need to transport your laptop to and from a shop. Simply pack your laptop, ship it to us, and we will ship it back to you once the repairs are completed.

Secure Handling and Data Protection

We take data privacy and security very seriously. All laptops are handled with the utmost care in a secure environment. Hard drives are fully erased as part of our repair process to remove any sensitive data before shipping the laptop back to you. You can feel confident that your laptop and data will be kept private and secure throughout the entire mail-in repair process.

In summary, our certified technicians, rigorous testing, cost-effective and efficient services, and secure data handling procedures make us the ideal choice for mail-in laptop repairs over local shops. We have serviced over 5000 laptops from customers around the world and delivered a 98% satisfaction rating. Experience the difference with 911 Tech Repair Company.

Our Laptop Repair Pricing & Warranty Policy

Competitive Pricing

At 911 Tech Repair Company, we are dedicated to providing high-quality laptop repairs at affordable prices. Our repair technicians are highly trained and experienced, allowing us to offer competitive rates for all major brands, including Apple, Dell, HP, Lenovo, and more. We do not inflate our prices or charge unnecessary fees. You will find our rates to be fair and reasonable.

Transparent Estimates

We provide free estimates for all repairs before any work is done. Our technicians will diagnose the issue with your laptop and provide a written estimate of the cost to repair or replace any necessary parts. We only proceed with repairs once you have reviewed and approved the written estimate. There are no hidden fees or surprise charges. You will know the exact cost of repairs upfront before authorizing the work.

Quality Parts

We use only high-quality, authentic replacement parts to repair laptops. Generic or aftermarket parts can be unreliable and negatively impact performance. We source replacement parts directly from the manufacturer or reputable suppliers to ensure compatibility and the best performance. Our goal is to get your laptop back to like-new working condition.

Warranties You Can Trust

All of our repairs and replacement parts come with a minimum 90-day warranty. We stand behind our workmanship and parts. If there are any issues with the repair or parts within 90 days of service, bring your laptop back in for a free diagnosis and repair or replacement of the warranted parts. We want you to feel confident in the work we perform on your laptop.

Our affordable, transparent pricing, high-quality parts, and trusted warranties provide you with value and peace of mind. We aim to get your laptop repaired properly the first time and keep it running well into the future. Our professional technicians have the experience and expertise to handle all of your laptop repair needs.